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Goautodial 3.3 Dashboard not updating sales in 'total sales' screen

Added by Alex Simpson about 10 years ago

Running:
Intel(R) Xeon(R) CPU L5520 @ 2.27GHz running
goautodial 3.3, Asterisk 1.8, Vicidial 2.7RC1

Have a problem with my admin dashboard 'todays status' section, no sales are showing up. I looked everywhere for solution before posting, I thought initially that it was a database problem so I checked & repaired my databases using -mysqlcheck and its still not working. Can anyone help me out?


Replies (9)

RE: Goautodial 3.3 Dashboard not updating sales in 'total sales' screen - Added by Chris Lomuntad about 10 years ago

Hi Alex,

May I ask if you're just doing a test call and disposed it as SALE? eg. You dialed a number and when it rings you hangup and disposed it immediately? Because by default, the total sales on today's status queries call logs that uniqueid. The uniqueid on the call logs are assigned by the Asterisk whenever a call has been made, answered by the customer (live call) and disposed properly.

Please let us know if you still have any problems with the said widget on the dashboard. Thanks.

Cheers,
Chris

RE: Goautodial 3.3 Dashboard not updating sales in 'total sales' screen - Added by Alex Simpson about 10 years ago

No we found out about the problem after a session of live sales calls -
I have recently updated from 3.0 and now we are getting this problem!

RE: Goautodial 3.3 Dashboard not updating sales in 'total sales' screen - Added by Demian Biscocho about 10 years ago

Were your calls answered by the other end before you hangup and disposed the call as SALE? What's the GOadmin version you're using?

RE: Goautodial 3.3 Dashboard not updating sales in 'total sales' screen - Added by Alex Simpson about 10 years ago

Apologies in the late reply - but i'm still having this problem. Also after upgrading we can search for recordings or add new phones (SIP client fails to connect) Goautodial 3.3 was a complete waste of time. Does anyone know if we can roll back to the earlier working version? or will we have to rebuild the server from scratch?

RE: Goautodial 3.3 Dashboard not updating sales in 'total sales' screen - Added by Alex Simpson about 10 years ago

Alex Simpson wrote:

Apologies in the late reply - but i'm still having this problem. Also after upgrading we cant even search for recordings (we get error Error Number: 1194) Looks like a database problem or add new phones (SIP client fails to connect) Goautodial 3.3 was a complete waste of time. Does anyone know if we can roll back to the earlier working version? or will we have to rebuild the server from scratch?

RE: Goautodial 3.3 Dashboard not updating sales in 'total sales' screen - Added by Alex Simpson almost 10 years ago

Demian Biscocho wrote:

Have you updated to the latest codes via GIThub? Please see this: HOWTO get the latest codes from GIThub.

Tried updating Git, and this made things worse lol, now our sales tracker report does not show sales made. looks like we will re-build the server and stay on 3.0

RE: Goautodial 3.3 Dashboard not updating sales in 'total sales' screen - Added by Chris Lomuntad almost 10 years ago

Hi Alex,

Can you please provide a screenshot of the said error? So we can see what might be wrong. And also, kindly check the updated link HOWTO get the latest codes from GIThub for the additional MySQL queries.

Cheers,
Chris

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