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Agent XXX is currently in use or improper logout. Contact Administrator.

Added by Vitor Freitas over 10 years ago

The agent exited without pressing logout.
Now i cant login again, i get
Agent XXX is currently in use or improper logout.
Contact Administrator.

But it is not.

What to do?
Thank you.

problem.png (28.4 KB) problem.png

Replies (2)

RE: Agent XXX is currently in use or improper logout. Contact Administrator. - Added by Wittie Manansala over 10 years ago

Hi Vitor,

Please follow the steps below:

1. Go to Telephony
2. Choose and click USERS
3. Select the Agent that having problem.
4. Click Green button (Info user AgentXXX)
5. Click FORCE LOGOUT.

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