please help , too many cross connection on calls
Added by george lagardo over 10 years ago
Hello Please help
I have been facing lots of problem since i upgraded my server to version 3 of goautodial, initially it was not time syncronizing , tried lots of options finally thought of fresh installation.
i have downloaded fresh copy of latest goautodial 3 and all set and was working since last 2 weeks back, and few days back i did yum update, now since last 4 to 5 days i have observed that there is lots of calls which are cross connecting to agents,
eg. a single agent who is already on call , can hear another call and at times i grows to as many as 4 to 6 calls cross connecting to single agent. and i have altogether 12 agents and almost all are complaining for this same issue, i rebooted, and did all sort of check , but no joy.
i am attaching my cli log please go through and let me know what is going wrong, it worked for first few days fine now what is going wrong.
[root@go ~]# asterisk -r
Asterisk 1.4.39.1-vici.go RPM by demian@goautodial.com, Copyright (C) 1999 - 2010 Digium, Inc. and others.
Created by Mark Spencer <markster@digium.com>
Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show warranty' for details.
This is free software, with components licensed under the GNU General Public
License version 2 and other licenses; you are welcome to redistribute it under
certain conditions. Type 'core show license' for details.
=========================================================================
Connected to Asterisk 1.4.39.1-vici.go RPM by demian@goautodial.com currently running on go (pid = 4156)
Verbosity is at least 4
[Dec 3 11:21:06] -- SIP/Novanet-0000036f is making progress passing it to Local/961385027833@default-0f4f,2
[Dec 3 11:21:06] == Parsing '/etc/asterisk/manager.conf': [Dec 3 11:21:06] Found
[Dec 3 11:21:06] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 3 11:21:06] -- Executing [961397011302@default:1] AGI("Local/961397011302@default-820f,2", "agi://127.0.0.1:4577/call_log") in new stack
[Dec 3 11:21:06] -- SIP/Novanet-0000036e is making progress passing it to Local/961395605536@default-c3d9,2
[Dec 3 11:21:06] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Dec 3 11:21:06] -- Executing [961397011302@default:2] Dial("Local/961397011302@default-820f,2", "SIP/61397011302@Novanet||tTo") in new stack
[Dec 3 11:21:06] -- Called 61397011302@Novanet
[Dec 3 11:21:06] NOTICE[26219]: rtp.c:849 process_rfc3389: Comfort noise support incomplete in Asterisk (RFC 3389). Please turn off on client if possible. Client IP: 198.24.63.17
[Dec 3 11:21:06] == Parsing '/etc/asterisk/manager.conf': [Dec 3 11:21:06] Found
[Dec 3 11:21:06] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 3 11:21:06] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 3 11:21:06] -- SIP/Novanet-00000370 is making progress passing it to Local/961395603736@default-61e2,2
[Dec 3 11:21:06] NOTICE[26225]: rtp.c:849 process_rfc3389: Comfort noise support incomplete in Asterisk (RFC 3389). Please turn off on client if possible. Client IP: 198.24.63.15
[Dec 3 11:21:06] NOTICE[26224]: rtp.c:849 process_rfc3389: Comfort noise support incomplete in Asterisk (RFC 3389). Please turn off on client if possible. Client IP: 198.24.63.16
[Dec 3 11:21:07] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION---------- completed, returning 0
[Dec 3 11:21:07] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 3 11:21:07] NOTICE[30482]: rtp.c:1378 ast_rtp_read: Unknown RTP codec 126 received from '192.168.1.177'
[Dec 3 11:21:07] == Parsing '/etc/asterisk/manager.conf': [Dec 3 11:21:07] Found
[Dec 3 11:21:07] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 3 11:21:07] == Spawn extension (default, 8600060, 1) exited non-zero on 'SIP/Novanet-00000362'
[Dec 3 11:21:07] -- Executing [h@default:1] DeadAGI("SIP/Novanet-00000362", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Dec 3 11:21:07] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 3 11:21:07] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Dec 3 11:21:07] == Parsing '/etc/asterisk/manager.conf': [Dec 3 11:21:07] Found
[Dec 3 11:21:07] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 3 11:21:07] == Spawn extension (default, 58600060, 1) exited non-zero on 'Local/58600060@default-7181,2'
[Dec 3 11:21:07] -- Executing [h@default:1] DeadAGI("Local/58600060@default-7181,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Dec 3 11:21:07] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 3 11:21:07] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Dec 3 11:21:07] == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600060@default-7181,1'
[Dec 3 11:21:08] -- Executing [h@default:1] DeadAGI("Local/58600060@default-7181,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Dec 3 11:21:08] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Dec 3 11:21:08] == Parsing '/etc/asterisk/manager.conf': [Dec 3 11:21:08] Found
[Dec 3 11:21:08] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 3 11:21:08] == Spawn extension (default, 58600060, 1) exited non-zero on 'Local/58600060@default-1385,2'
[Dec 3 11:21:08] -- Executing [h@default:1] DeadAGI("Local/58600060@default-1385,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Dec 3 11:21:08] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 3 11:21:08] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Dec 3 11:21:08] == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600060@default-1385,1'
[Dec 3 11:21:08] -- Executing [h@default:1] DeadAGI("Local/58600060@default-1385,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Dec 3 11:21:08] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Dec 3 11:21:08] == Parsing '/etc/asterisk/manager.conf': [Dec 3 11:21:08] Found
[Dec 3 11:21:08] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 3 11:21:08] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 3 11:21:08] == Parsing '/etc/asterisk/manager.conf': [Dec 3 11:21:08] Found
[Dec 3 11:21:08] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 3 11:21:08] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 3 11:21:08] == Parsing '/etc/asterisk/manager.conf': [Dec 3 11:21:08] Found
[Dec 3 11:21:08] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 3 11:21:08] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 3 11:21:08] -- SIP/Novanet-00000371 is making progress passing it to Local/961397011302@default-820f,2
[Dec 3 11:21:08] NOTICE[26539]: rtp.c:849 process_rfc3389: Comfort noise support incomplete in Asterisk (RFC 3389). Please turn off on client if possible. Client IP: 198.24.63.17
[Dec 3 11:21:09] == Parsing '/etc/asterisk/manager.conf': [Dec 3 11:21:09] Found
[Dec 3 11:21:09] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 3 11:21:09] -- Executing [961395619369@default:1] AGI("Local/961395619369@default-adc6,2", "agi://127.0.0.1:4577/call_log") in new stack
[Dec 3 11:21:09] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Dec 3 11:21:09] -- Executing [961395619369@default:2] Dial("Local/961395619369@default-adc6,2", "SIP/61395619369@Novanet||tTo") in new stack
[Dec 3 11:21:09] -- Called 61395619369@Novanet
[Dec 3 11:21:09] == Parsing '/etc/asterisk/manager.conf': [Dec 3 11:21:09] Found
[Dec 3 11:21:09] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 3 11:21:09] -- Executing [961385022859@default:1] AGI("Local/961385022859@default-efbf,2", "agi://127.0.0.1:4577/call_log") in new stack
[Dec 3 11:21:09] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Dec 3 11:21:09] -- Executing [961385022859@default:2] Dial("Local/961385022859@default-efbf,2", "SIP/61385022859@Novanet||tTo") in new stack
[Dec 3 11:21:09] -- Called 61385022859@Novanet
go*CLI>
and also want to mention though all my agents has logged out , still i am able to see peers have a look at this, i rebooted the system still it is showing up , please explain why.
go*CLI> sip show peers Name/username Host Dyn Nat ACL Port Status 8019/8019 192.168.1.148 D N 43438 UNREACHABLE 8018/8018 (Unspecified) D N 0 UNKNOWN 8017/8017 (Unspecified) D N 0 UNKNOWN 8016/8016 192.168.1.191 D N 19580 UNREACHABLE 8015/8015 (Unspecified) D N 0 UNKNOWN 8014/8014 192.168.1.190 D N 25024 UNREACHABLE 8013/8013 (Unspecified) D N 0 UNKNOWN 8012/8012 (Unspecified) D N 0 UNKNOWN 8011/8011 192.168.1.174 D N 55606 UNREACHABLE 8009/8009 (Unspecified) D N 0 UNKNOWN 8007/8007 (Unspecified) D N 0 UNKNOWN 8006/8006 (Unspecified) D N 0 UNKNOWN 8005/8005 (Unspecified) D N 0 UNKNOWN 8004/8004 192.168.1.177 D N 56042 UNREACHABLE 8003/8003 (Unspecified) D N 0 UNKNOWN 8002/8002 (Unspecified) D N 0 UNKNOWN 8001/8001 (Unspecified) D N 0 UNKNOWN Novanet/1001124 xxx.xxx.xxx.xxx N 5060 OK (12 ms) 18 sip peers [Monitored: 1 online, 17 offline Unmonitored: 0 online, 0 offline]
Replies (1)
RE: please help , too many cross connection on calls
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Added by Demian Biscocho over 10 years ago
There are a number of reasons why you can get cross-calls.
1. Overloaded server
2. Network disruption
3. Slow agent workstation/desktop
4. Misconfigurations
What are the specs of your server? Can you also post your load average when dialing?