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Automatic call forwarding

Added by MAHAMAN SANI GARBA ALHOU about 1 month ago

Hello,
We are a company operating in the field of electricity.
We use Goautodial version 3 for our call center to record customer complaints and requests and also to respond to their needs.
We have a GSM gateway that is connected to our Goautodial server, for receiving external calls.
We have 4 agents in our call center, with extensions from 800 to 803.
We want to set up an automatic call forwarding when an agent is busy.
For example:
- If the GSM gateway number is 94012345
- If all agents are free, when a call comes in, all agents' extensions should ring (i.e. extensions 800 to 803)
- If for example agent 800 is online (whose number 94012345 is occupied by agent 800), when a new call comes in, only free agents' extensions should ring (i.e. agents 801,802,803). And so on...

Thanks in advance for your support.

Regards,
Mahaman Sani


Replies (1)

RE: Automatic call forwarding - Added by Wittie Manansala about 1 month ago

we no longer support GoAutodial v3. The call flow you provided can meet your requirements using Ingroup features.

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