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"You have been Disconnected" - Agent getting disconnected with this message

Added by Ravi Nadpara over 11 years ago

I have been using goautodial 3.0

whenever I login from agent id, it gets connected and even I am getting confirmation call from eyebeam. But after a few seconds, agent gets disconnected and message is displayed like "you have been disconnected"

Can anyone please help me out with this problem.??

It has been headache for me.

Thanx.

dis.jpg (31.4 KB) dis.jpg You can see the error in this image file

Replies (6)

RE: "You have been Disconnected" - Agent getting disconnected with this message - Added by Wilper Necesario over 11 years ago

Hi Ravi,

Make sure you have a stable network connectivity between your server and your client.
Is this happening intermittently? or with specific time?

Cheers
q^_^p

RE: "You have been Disconnected" - Agent getting disconnected with this message - Added by Ravi Nadpara over 11 years ago

Hi Wilper,
Thanx for the reply.

yes I have a stable network connectivity between server and clients.I am getting this problem in whole network computers.

Even my phone is also getting registered with server and even I am able to call any number manually.I dont get any hang up problem while dialing manually.So it shows that I am having a proper network connectivity.

But when I login into the agent login portal, it gets disconnected within a few seconds.

Please help.

RE: "You have been Disconnected" - Agent getting disconnected with this message - Added by Demian Biscocho over 11 years ago

What softphone are you using? Be sure to disable the the RTPtimeout settings or "disconnect if no active calls for...". Or something similar to them.

RE: "You have been Disconnected" - Agent getting disconnected with this message - Added by Cao Son Ly about 11 years ago

Sorry,can u show me where RTPtimeout setting and disconect if no active call.
I'm a newbie.Thank you!

RE: "You have been Disconnected" - Agent getting disconnected with this message - Added by Demian Biscocho about 11 years ago

In your GOautodial server, edit /etc/asterisk/sip.conf. Find this line:

rtptimeout=60                   ; Terminate call if 60 seconds of no RTP or RTCP activity

Change it to:

#rtptimeout=60                   ; Terminate call if 60 seconds of no RTP or RTCP activity
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