AGENTS WAITING TIME IS MORE
AGENT WAITING ISSUE : This issue is nothing but, each and every agents wait for a long duration to get the next call even when the ratio is fixed high. After disposing a call the agent wait for 1 minute to 6 or 7 minutes to get the another call, due to which the ideal time of the agent increases and end of the day the agents end up speaking with less number of customers.
The DROPPED PERCENT IS ONLY 2.22 and in the 8 hours of calling an agent will only get 150 calls to speak. I did not find any solution for this and since we were facing some other problem my we cleared the caches and junks in the asterisk and then it started working good.After doing this the DROPPED PERCENT came to 16 and each agent got 400 calls to speak.. But after few day again the same problem exists...Can any one find a solution for this..We are not able to identify where the error would be...Please guide us ...
I am not sure whether the problem is with GOAUTODIAL OR ASTERISK... Please help me out to sort out the problem.
I am using GOAUTODIAL 3.0 & ASTERISK 1.4 .....
I have pasted the error and warning message....
-- Executing [8368@default:1] Playback("Local/99841486680@default-b2fa,1", "sip-silence") in new stack
[Aug 26 22:47:04] -- <Local/99841486680@default-b2fa,1> Playing 'sip-silence' (language 'en')
[Aug 26 22:47:04] WARNING20538: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Aug 26 22:47:04] -- Executing [h@default:1] DeadAGI("Local/99841486680@default-b2fa,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----32-----0") in new stack
[Aug 26 22:47:04] -- Executing [8368@default:2] AGI in new stack
[Aug 26 22:47:04] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 26 22:47:04] -- Executing [8368@default:3] AGI in new stack
[Aug 26 22:47:04] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Aug 26 22:47:04] ERROR20538: utils.c:967 ast_carefulwrite: write() returned error: Broken pipe
[Aug 26 22:47:04] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Aug 26 22:47:04] -- Executing [192*168*001*200*8600052@default:1] Goto("DAHDI/10-1", "default|8600052|1") in new stack
[Aug 26 22:47:04] -- Goto (default,8600052,1)
| SS_-1.jpg (481 KB) SS_-1.jpg | waiting time | ||
| SS_-_2.png (230 KB) SS_-_2.png | screen shot | ||
| print_screen_2.png (238 KB) print_screen_2.png | screen shot |
Replies (4)
RE: AGENTS WAITING TIME IS MORE
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Added by striker 247 over 10 years ago
The wait time depends based on
1. trunk availability
2. geniune leads to dial
3. Time conditions.
post your settings.
1. which trunk you are using
2. dial plan used to dial out
as i can see in screen shot, you are using DAHDI E1 line.
also i can see error unable to create channels Dahdi ...............
seems your E1 line is not stable , .
br
striker
www.striker24x7.blogspot.com
RE: AGENTS WAITING TIME IS MORE
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Added by Ashwin krishna over 10 years ago
Thanks for the reply....
What settings I have to post and from where I can find...It would be better if u guide me because I am new to this goautodial and asterisk
RE: AGENTS WAITING TIME IS MORE
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Added by Ashwin krishna over 10 years ago
HI I just browsed the web and find out the answers for your questions....
The trunk I am using is - SIP TRUNK
Dial plan - Automatic Dialing (1:5)
I use PRI E1 card
And the date and time are not updated correctly here...(will this make an issue )
RE: AGENTS WAITING TIME IS MORE
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Added by striker 247 over 10 years ago
as you mentioned PRI so you are using DAHDI trunk
post your dialplan used to dialout
u can find your dialplan from extensions.conf or admin=carriers.
also post the below commands output from linux console
asterisk -rx "dahdi show status"
asterisk -rx "pri show spans"
asterisk -rx "dialplan show 99841486680@default"
br
striker
www.striker24x7.blogspot.com