GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

08/31/2013

03:50 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: AGENTS WAITING TIME IS MORE

HI I just browsed the web and find out the answers for your questions....
The trunk I am using is - SI... Ashwin krishna

03:12 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: AGENTS WAITING TIME IS MORE

Thanks for the reply....
What settings I have to post and from where I can find...It would be better if u guide me b... Ashwin krishna

02:35 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: AGENTS WAITING TIME IS MORE

AGENT WAITING ISSUE : This issue is nothing but, each and every agents wait for a long duration to get the next c... Ashwin krishna

08/30/2013

10:26 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: CALL WAITING ISSUE

Hello
I am also facing the CALL WAITING ISSUE. The DROPPED PERCENT IS ONLY 2.22 and in the 8 hours of calling an age... Ashwin krishna

10:20 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: call waiting issue

Hello
I am also facing the CALL WAITING ISSUE. The DROPPED PERCENT IS ONLY 2.22 and in the 8 hours of calling an age... Ashwin krishna