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Problem authenticating agents to vicidial

Added by Er De almost 12 years ago

Hello

This is my first post and i salute all of you.

Here's the issue.

I have installed the goautodial 3.0 release and most of the things work fine.
The problem i'm having though is that when i try to connect to vicidial native admin page ip_of_server/vicidial/admin.php it works ok, but when i try to authenticate agents through ip_of_server/vicidial/welcome.php it says that the user is not valid on that server.
I can see those users in admin interface of both goautodial and vicidial, and through goautodial i can authenticate them. I'm trying to connect through vicidial agent interface because in the vicidial manager manual, i have read that i should get some other options in the agent interface when i connect for an inbound campaign (group_inbound choosing etc), but i don't get them at the goautodial agent interface.

I hope i have explained :)

Thanks


Replies (1)

RE: Problem authenticating agents to vicidial - Added by Demian Biscocho almost 12 years ago

You can use the GOagent application instead of the default Vicidial agent UI. The advance features you mentioned are configured in the Vicidial admin UI (http://$IP_ADDRESS/vicidial/admin.php) if it's not available in the GOadmin application.

We highly recommend updating your system first. Run:

#yum update
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