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am new in call centre and i ask for this photo...what is the problem ...plz help

Added by sabri fraj almost 7 years ago

this is the Screen Capture plz help me

photo01.png (132 KB) photo01.png

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RE: am new in call centre and i ask for this photo...what is the problem ...plz help - Added by Ankit Aparajey over 6 years ago

hello,

very first thing is drop percentage is very high it is around 97% and another problem is dialer is showing 17 calls are ringing and 17 are placed but still 2 agents are waiting for calls.

above are some major problem.

Thank you
Incorpus Team,
skype : incorpus.support
email :

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