Project

General

Profile

Forums » Open discussion »

goautodial add "in_file" in dial plan

Added by John Victor Carreon almost 12 years ago

Hi,

I installed goautodial 3.0. We can accept inbound successfully but we have issue with outbound. We call outbound if the number is manually entered. But when we start autodial, it generates an error that it was not a valid extension. I have done asterisk -vr and I found out that there a "in_file" inserted between the prefix and the phonenumber. That text was not indicated in our dial plan. It appears something like this,

Starting Local/8600066@default-f6e2,1 at default,XXin_file8XXXXXXXXX,1 failed so falling back to exten 's'

Our dial plan looks like this

exten => _89XXXXXXXXXX,1,AGI
exten => _89XXXXXXXXXX,2,Dial(${XXXXXXX}/${EXTEN:2},,Ttor)
exten => _89XXXXXXXXXX,3,Hangup

Need help like badly. Any ideas will be much appreciated.

Thanks


Replies (5)

RE: goautodial add "in_file" in dial plan - Added by striker 247 almost 12 years ago

go to goautodial v3 admin page
check in the campaign for dialPrefix , what you have entered.

Make sure you willbe doing all your settings in goautodial admin not in the defautl vicidial admin page.

br
striker
www.striker24x7.blogspot.com

RE: goautodial add "in_file" in dial plan - Added by John Victor Carreon almost 12 years ago

Hi Striker,

Thanks for the reply.

I have checked my campaign dial prefix. I am using the same settings in my another installation of GoAutoDial CE 3.0 RC1 which is working.

Attached is a screenshot (screen.png) from my campaign settings.

screen.png (16.5 KB) screen.png

RE: goautodial add "in_file" in dial plan - Added by striker 247 almost 12 years ago

either u need to check
1. in dialplan in carrier
2. in campaign dialprefix
3. leads upload with in_list name

RE: goautodial add "in_file" in dial plan - Added by Christian Cunanan over 11 years ago

Hi,

i'd also like to ask for help regarding on the inbound... we haven't have a hardphone yet so i'll be configuring our inbound on the softphones, i have configured sips.. and i don't know where to add the hard code for inbound on the extensions.conf...anyway you can help me where to put it our inbound code?

thanks

RE: goautodial add "in_file" in dial plan - Added by Demian Biscocho over 11 years ago

You don't need to hard-code anything. Follow these instructions on our Wiki: Howto_Setup_an_Inbound_Campaign_30.

    (1-5/5)     Go to top