Call Recordings during Manual Dial
Replies (3)
RE: Call Recordings during Manual Dial
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Added by Levy Ryan Nolasco almost 12 years ago
Hi,
Can you elaborate more on your concern. Are you dialing directly from a softphone.
Regards,
Ryan
RE: Call Recordings during Manual Dial
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Added by Neeraj Bajpai almost 12 years ago
if dialing directly from softfone then how to enable recording ?
RE: Call Recordings during Manual Dial
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Added by striker 247 almost 12 years ago
if you want to record calls which are dialled directly from softphone or ipphone use the below agi to record
agi-NVA_recording.agi
how to use
exten => _77X.,1,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N)
exten => _77X.,n,Dial(${SIPTRUNK}/${EXTEN},,tToR)
exten => _77X.,n,Hangup
DESCRIPTION OF FIRST LINE
This script is designed to give recording ability to agents not the using
ViciDial agent screen
1. logging output (NONE|STDERR|FILE|BOTH)
2. the ViciDial user ID, if empty it defaults to accountcode(usually phone extension)
3. log this call in user_call_log (Y|N) default N
4. log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND AND INTERSYSTEM CALLS!!!
5. audio record this call (Y|N) default N
6. double-log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND CALLMENU FORWARDED CALLS!!!BR
STRIKER
[[www.striker24x7.blogspot.com]]