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Call Recordings during Manual Dial

Added by Mithun Prabhu almost 11 years ago

Hllo,

Is there a way to record all calls during manual dialing?


Replies (3)

RE: Call Recordings during Manual Dial - Added by Levy Ryan Nolasco almost 11 years ago

Hi,

Can you elaborate more on your concern. Are you dialing directly from a softphone.

Regards,
Ryan

RE: Call Recordings during Manual Dial - Added by Neeraj Bajpai almost 11 years ago

if dialing directly from softfone then how to enable recording ?

RE: Call Recordings during Manual Dial - Added by striker 247 almost 11 years ago

if you want to record calls which are dialled directly from softphone or ipphone use the below agi to record

agi-NVA_recording.agi

how to use

exten => _77X.,1,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N)
exten => _77X.,n,Dial(${SIPTRUNK}/${EXTEN},,tToR)
exten => _77X.,n,Hangup

DESCRIPTION OF FIRST LINE

This script is designed to give recording ability to agents not the using
ViciDial agent screen
1. logging output (NONE|STDERR|FILE|BOTH)
2. the ViciDial user ID, if empty it defaults to accountcode(usually phone extension)
3. log this call in user_call_log (Y|N) default N
4. log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND AND INTERSYSTEM CALLS!!!
5. audio record this call (Y|N) default N
6. double-log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND CALLMENU FORWARDED CALLS!!!

BR
STRIKER
[[www.striker24x7.blogspot.com]]

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