GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

08/23/2014

08:39 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Dropped Calls - was message played?

Hello? I was hoping to find out where the log files are located? Mark Fairchild

08/22/2014

12:22 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Account Information Widget on GoAdmin home page

Thanks for the reply. I have a JustGoVOIP account, and I'm using it to make calls. I did not use the wizard to crea... Mark Fairchild

08/21/2014

12:12 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Dropped Calls - was message played?

Where would I find these logs? I do have full access to the server. Mark Fairchild

11:45 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Account Information Widget on GoAdmin home page

How do I input/update my justgovoip account info, so that the balance and minutes remaining, and account number, etc,... Mark Fairchild

08/10/2014

10:12 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Lists and Time Zones

Hi,
I am using GOautodial CE 3.0.
I have one list, with about 1000 names in it, which is functioning correctly,... Mark Fairchild

08/05/2014

10:33 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Get a list for a particular status

Thanks for your reply. That looks good, except it appears I can only do this for today's date! How do I change the ... Mark Fairchild

08/02/2014

08:10 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Get a list for a particular status

How can I get a report, in CDR format, or even better, as a lead search, of those leads who's status was a particular... Mark Fairchild

08:07 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Dropped Calls - was message played?

How can I tell if, and for how long, the Safe Harbor message was played for dropped calls? We're doing political fun... Mark Fairchild

07/21/2014

07:12 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Assign an audio file to an extension

OK, great! That answered my question - I'm able to assign a recording to an extension.
Thanks!
Mark Fairchild

07/19/2014

06:11 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Incoming Calls

I am using GOautodial 3.0CE.
I want to be able to receive calls via IAX protocol. I have found a vendor, mydive... Mark Fairchild