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Feature #941

closed

Can't record a survey campaign

Added by Guilherme Urban over 11 years ago. Updated over 10 years ago.

Status:
Rejected
Priority:
Normal
Assignee:
-
Category:
-
Target version:
-
Start date:
10/28/2013
Due date:
% Done:

0%

Estimated time:

Description

When I create a survey campaign "PRESS1" to talk to an agent, there is no option to activate the recording of the campaign.

If I change in the database the "campaign recording" field to ALLFORCE, the call is dropped when I press 1. If it's set to NEVER, the call is transfered but I can't get any call recorded.

Is there any way to record a survey calls?

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