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Bug #8648

open

double click on RED BOTTON agent

Added by Enzo Zazzaro 4 months ago. Updated 3 months ago.

Status:
New
Priority:
Normal
Category:
-
Target version:
-
Start date:
04/08/2021
Due date:
% Done:

0%

Estimated time:

Description

agent who clicks twice quickly on the red bottor for dispo and goes on ready but with the result open. in real monitor is in status QUEU.


Files

sreen_4.jpg (260 KB) sreen_4.jpg Enzo Zazzaro, 04/24/2021 01:19 AM
sreen_3.jpg (262 KB) sreen_3.jpg Enzo Zazzaro, 04/24/2021 01:19 AM
sreen_2.jpg (259 KB) sreen_2.jpg Enzo Zazzaro, 04/24/2021 01:19 AM
sreen_1.jpg (242 KB) sreen_1.jpg Enzo Zazzaro, 04/24/2021 01:19 AM
ui2.png (64.9 KB) ui2.png Wittie Manansala, 05/11/2021 02:43 AM
ui1.png (53.4 KB) ui1.png Wittie Manansala, 05/11/2021 02:43 AM
#1

Updated by Wittie Manansala 4 months ago

Hi,

Please provide the following information for us to check.

1. Steps how to replicate issue.
2. Screenshot/s of your campaign settings and ingroup

Thanks

#2

Updated by Enzo Zazzaro 3 months ago

REPLICATE:
login agent
PLAY for AUTODIAL
INCALL
DOUBLE CLICK on RED for DISPO
DISPO for new call
(double call in conversation why click on blu botton after RED. )
RED BUTTON for DISPO
RELOGIN NO AUDIO.

FOR RESET AUDIO
LOGIN - CALL to MANUAL CALL - DISPO - EXIT (not disconnetct-phone) - RELOGIN and its OK!
Kamailio not check connection whith webphone and asterisk not reset konference.

thx for the support

#3

Updated by Enzo Zazzaro 3 months ago

my campagn

#4

Updated by Wittie Manansala 3 months ago

Hi,

We're unable replicate the issue.

Below our screenshots when making call.

Can you make a video for us to review your concern?

Thank you

Also available in: Atom PDF

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