GOautodial Open Source Omni-channel Contact Center Suite

Done with Requests 1 & 2
1. DID Details = Remove DID Route and Active Fields.
2. Route Settings = Remove Step 2.

FYI:
ALL These were in our system in the past until it was requested to be removed. I have no documentation of the request but I am certain because the code already exists and was just commented out. Please be advised.

When DID Route = Agent display the following settings:

if Agent Unavailable Action = VOICEMAIL
a. Display VOICEMAIL BOX Textbox with VOICEMAIL CHOOSER
Table: vicidial_inbound_dids
Field: voicemail_ext

if Agent Unavailable Action = Phone
c. Display all Phones using Dropdown menu
Table: vicidial_inbound_dids
Field: phone

if Agent Unavailable Action = In-group
d. Display all In-groups using Dropdown menu
Table: vicidial_inbound_dids
Field: group_id

if Agent Unavailable Action = Custom Extension
e. Display Extension and Extension Context using textbox
Table: vicidial_inbound_dids
Fields: extension and exten_context

Need more explanation regarding this.

Agent Route Settings = AGENTDIRECT (Default Value)
Table: vicidial_inbound_dids
Fields: user_route_settings_ingroup

Hi Alex,

Good to go. Please push this feature.

COMPLETED

1. DID Details = Remove DID Route and Active Fields.
2. Route Settings = Remove Step 2.

When DID Route = Agent display the following settings:

WORKING

if Agent Unavailable Action = VOICEMAIL
a. Display VOICEMAIL BOX Textbox with VOICEMAIL CHOOSER
Table: vicidial_inbound_dids
Field: voicemail_ext

WORKING

if Agent Unavailable Action = Phone
c. Display all Phones using Dropdown menu
Table: vicidial_inbound_dids
Field: phone

WORKING

if Agent Unavailable Action = In-group
d. Display all In-groups using Dropdown menu
Table: vicidial_inbound_dids
Field: group_id

WORKING

if Agent Unavailable Action = Custom Extension
e. Display Extension and Extension Context using textbox
Table: vicidial_inbound_dids
Fields: extension and exten_context

WORKING

Agent Route Settings = AGENTDIRECT (Default Value)
Table: vicidial_inbound_dids
Fields: user_route_settings_ingroup

Data Results:

+-----------------------------+-------------------------+---------------+-----------+------------+---------------------+------------+---------------+
| user_route_settings_ingroup | user_unavailable_action | voicemail_ext | user      | phone      | group_id            | extension  | exten_context |
+-----------------------------+-------------------------+---------------+-----------+------------+---------------------+------------+---------------+
| AGENTDIRECT                 | VOICEMAIL               | 1234567890    | wittie001 | 9710115453 | INGwittieusergroup1 | 9998811113 | default1      |
+-----------------------------+-------------------------+---------------+-----------+------------+---------------------+------------+---------------+

Thanks

Updates are now available in our git repo.