Feature #7864
closed
newgocev4 (Inbound New Settings)
100%
Description
Hi Team,
Please apply the following in our Inbound
In Telephony> Add a Phone Number DID/TFN> DID Wizard ยป Create New DID
1. DID Details = Remove DID Route and Active Fields.
2. Route Settings = Remove Step 2.
In Telephony> Phone Numbers (DIDs/TFNs)> Choose a DID
When DID Route = Agent display the following settings:
if Agent Unavailable Action = VOICEMAIL
a. Display VOICEMAIL BOX Textbox with VOICEMAIL CHOOSER
Table: vicidial_inbound_dids
Field: voicemail_ext
if Agent Unavailable Action = Phone
c. Display all Phones using Dropdown menu
Table: vicidial_inbound_dids
Field: phone
if Agent Unavailable Action = In-group
d. Display all In-groups using Dropdown menu
Table: vicidial_inbound_dids
Field: group_id
if Agent Unavailable Action = Custom Extension
e. Display Extension and Extension Context using textbox
Table: vicidial_inbound_dids
Fields: extension and exten_context
Agent Route Settings = AGENTDIRECT (Default Value)
Table: vicidial_inbound_dids
Fields: user_route_settings_ingroup
Reference:
Files
Updated by Alexander Jim Abenoja about 5 years ago
- Status changed from New to In Progress
Updated by Alexander Jim Abenoja about 5 years ago
- Status changed from In Progress to Feedback
- Assignee changed from Alexander Jim Abenoja to Wittie Manansala
- % Done changed from 20 to 50
Done with Requests 1 & 2
1. DID Details = Remove DID Route and Active Fields.
2. Route Settings = Remove Step 2.
FYI:
ALL These were in our system in the past until it was requested to be removed. I have no documentation of the request but I am certain because the code already exists and was just commented out. Please be advised.
When DID Route = Agent display the following settings: if Agent Unavailable Action = VOICEMAIL a. Display VOICEMAIL BOX Textbox with VOICEMAIL CHOOSER Table: vicidial_inbound_dids Field: voicemail_ext if Agent Unavailable Action = Phone c. Display all Phones using Dropdown menu Table: vicidial_inbound_dids Field: phone if Agent Unavailable Action = In-group d. Display all In-groups using Dropdown menu Table: vicidial_inbound_dids Field: group_id if Agent Unavailable Action = Custom Extension e. Display Extension and Extension Context using textbox Table: vicidial_inbound_dids Fields: extension and exten_context
Need more explanation regarding this.
Agent Route Settings = AGENTDIRECT (Default Value) Table: vicidial_inbound_dids Fields: user_route_settings_ingroup
Updated by Wittie Manansala about 5 years ago
Hi Alex,
Just simply set the ingroup. When I choose DID Route = Agent, the default value of Agent Route Settings should be AGENTDIRECT ingroup.
Thanks
Updated by Wittie Manansala about 5 years ago
Test results:
COMPLETED
1. DID Details = Remove DID Route and Active Fields.
2. Route Settings = Remove Step 2.
When DID Route = Agent display the following settings:
NOT WORKING (unable to choose voicemail)
if Agent Unavailable Action = VOICEMAIL a. Display VOICEMAIL BOX Textbox with VOICEMAIL CHOOSER Table: vicidial_inbound_dids Field: voicemail_ext
NOT WORKING
After choosing and saving Phone, unable to view what Phone is assigned.
if Agent Unavailable Action = Phone c. Display all Phones using Dropdown menu Table: vicidial_inbound_dids Field: phone
NOT WORKING
After choosing and saving Ingroup, unable to view what Ingroup is assigned.
if Agent Unavailable Action = In-group d. Display all In-groups using Dropdown menu Table: vicidial_inbound_dids Field: group_id
NOT WORKING
exten_context textbox is missing.
if Agent Unavailable Action = Custom Extension e. Display Extension and Extension Context using textbox Table: vicidial_inbound_dids Fields: extension and exten_context
COMPLETED
Agent Route Settings = AGENTDIRECT (Default Value) Table: vicidial_inbound_dids Fields: user_route_settings_ingroup
Thanks
Updated by Alexander Jim Abenoja about 5 years ago
Made updated fixes. Please check again.
Updated by Wittie Manansala about 5 years ago
- Assignee changed from Wittie Manansala to Alexander Jim Abenoja
- % Done changed from 50 to 100
Hi Alex,
Good to go. Please push this feature.
COMPLETED
1. DID Details = Remove DID Route and Active Fields. 2. Route Settings = Remove Step 2.
When DID Route = Agent display the following settings:
WORKING
if Agent Unavailable Action = VOICEMAIL a. Display VOICEMAIL BOX Textbox with VOICEMAIL CHOOSER Table: vicidial_inbound_dids Field: voicemail_ext
WORKING
if Agent Unavailable Action = Phone c. Display all Phones using Dropdown menu Table: vicidial_inbound_dids Field: phone
WORKING
if Agent Unavailable Action = In-group d. Display all In-groups using Dropdown menu Table: vicidial_inbound_dids Field: group_id
WORKING
if Agent Unavailable Action = Custom Extension e. Display Extension and Extension Context using textbox Table: vicidial_inbound_dids Fields: extension and exten_context
WORKING
Agent Route Settings = AGENTDIRECT (Default Value) Table: vicidial_inbound_dids Fields: user_route_settings_ingroup
Data Results:
+-----------------------------+-------------------------+---------------+-----------+------------+---------------------+------------+---------------+ | user_route_settings_ingroup | user_unavailable_action | voicemail_ext | user | phone | group_id | extension | exten_context | +-----------------------------+-------------------------+---------------+-----------+------------+---------------------+------------+---------------+ | AGENTDIRECT | VOICEMAIL | 1234567890 | wittie001 | 9710115453 | INGwittieusergroup1 | 9998811113 | default1 | +-----------------------------+-------------------------+---------------+-----------+------------+---------------------+------------+---------------+
Thanks
Updated by Alexander Jim Abenoja about 5 years ago
- Assignee changed from Alexander Jim Abenoja to Wittie Manansala
Updates are now available in our git repo.
Updated by Wittie Manansala about 5 years ago
- Project changed from 7 to GOautodial Open Source Omni-channel Contact Center Suite
- Category set to Features
- Status changed from Feedback to Closed
- Assignee changed from Wittie Manansala to Alexander Jim Abenoja
- Target version set to GOautodial CE v4.0