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Feature #7864

closed

newgocev4 (Inbound New Settings)

Added by Wittie Manansala over 2 years ago. Updated over 2 years ago.

Status:
Closed
Priority:
Normal
Category:
Features
Target version:
Start date:
01/23/2020
Due date:
01/28/2020
% Done:

100%

Estimated time:

Description

Hi Team,

Please apply the following in our Inbound

In Telephony> Add a Phone Number DID/TFN> DID Wizard ยป Create New DID
1. DID Details = Remove DID Route and Active Fields.
2. Route Settings = Remove Step 2.

In Telephony> Phone Numbers (DIDs/TFNs)> Choose a DID

When DID Route = Agent display the following settings:

if Agent Unavailable Action = VOICEMAIL
a. Display VOICEMAIL BOX Textbox with VOICEMAIL CHOOSER
Table: vicidial_inbound_dids
Field: voicemail_ext

if Agent Unavailable Action = Phone
c. Display all Phones using Dropdown menu
Table: vicidial_inbound_dids
Field: phone

if Agent Unavailable Action = In-group
d. Display all In-groups using Dropdown menu
Table: vicidial_inbound_dids
Field: group_id

if Agent Unavailable Action = Custom Extension
e. Display Extension and Extension Context using textbox
Table: vicidial_inbound_dids
Fields: extension and exten_context

Agent Route Settings = AGENTDIRECT (Default Value)
Table: vicidial_inbound_dids
Fields: user_route_settings_ingroup

Reference:


Files

vici-inbound.png (41.6 KB) vici-inbound.png Wittie Manansala, 01/22/2020 06:26 PM
GoInbound.png (39 KB) GoInbound.png Wittie Manansala, 01/22/2020 06:29 PM
Actions #1

Updated by Wittie Manansala over 2 years ago

  • Due date set to 01/28/2020
Actions #2

Updated by Alexander Jim Abenoja over 2 years ago

  • Status changed from New to In Progress
Actions #3

Updated by Alexander Jim Abenoja over 2 years ago

  • % Done changed from 0 to 20
Actions #4

Updated by Alexander Jim Abenoja over 2 years ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Alexander Jim Abenoja to Wittie Manansala
  • % Done changed from 20 to 50

Done with Requests 1 & 2
1. DID Details = Remove DID Route and Active Fields.
2. Route Settings = Remove Step 2.

FYI:
ALL These were in our system in the past until it was requested to be removed. I have no documentation of the request but I am certain because the code already exists and was just commented out. Please be advised.

When DID Route = Agent display the following settings:

if Agent Unavailable Action = VOICEMAIL
a. Display VOICEMAIL BOX Textbox with VOICEMAIL CHOOSER
Table: vicidial_inbound_dids
Field: voicemail_ext

if Agent Unavailable Action = Phone
c. Display all Phones using Dropdown menu
Table: vicidial_inbound_dids
Field: phone

if Agent Unavailable Action = In-group
d. Display all In-groups using Dropdown menu
Table: vicidial_inbound_dids
Field: group_id

if Agent Unavailable Action = Custom Extension
e. Display Extension and Extension Context using textbox
Table: vicidial_inbound_dids
Fields: extension and exten_context

Need more explanation regarding this.

Agent Route Settings = AGENTDIRECT (Default Value)
Table: vicidial_inbound_dids
Fields: user_route_settings_ingroup

Actions #5

Updated by Wittie Manansala over 2 years ago

Hi Alex,

Just simply set the ingroup. When I choose DID Route = Agent, the default value of Agent Route Settings should be AGENTDIRECT ingroup.

Thanks

Actions #6

Updated by Alexander Jim Abenoja over 2 years ago

Made an update, please check

Actions #7

Updated by Wittie Manansala over 2 years ago

Test results:

COMPLETED
1. DID Details = Remove DID Route and Active Fields.
2. Route Settings = Remove Step 2.

When DID Route = Agent display the following settings:

NOT WORKING (unable to choose voicemail)

if Agent Unavailable Action = VOICEMAIL
a. Display VOICEMAIL BOX Textbox with VOICEMAIL CHOOSER
Table: vicidial_inbound_dids
Field: voicemail_ext

NOT WORKING
After choosing and saving Phone, unable to view what Phone is assigned.

if Agent Unavailable Action = Phone
c. Display all Phones using Dropdown menu
Table: vicidial_inbound_dids
Field: phone

NOT WORKING
After choosing and saving Ingroup, unable to view what Ingroup is assigned.

if Agent Unavailable Action = In-group
d. Display all In-groups using Dropdown menu
Table: vicidial_inbound_dids
Field: group_id

NOT WORKING
exten_context textbox is missing.

if Agent Unavailable Action = Custom Extension
e. Display Extension and Extension Context using textbox
Table: vicidial_inbound_dids
Fields: extension and exten_context

COMPLETED

Agent Route Settings = AGENTDIRECT (Default Value)
Table: vicidial_inbound_dids
Fields: user_route_settings_ingroup

Thanks

Actions #8

Updated by Alexander Jim Abenoja over 2 years ago

Made updated fixes. Please check again.

Actions #9

Updated by Wittie Manansala over 2 years ago

  • Assignee changed from Wittie Manansala to Alexander Jim Abenoja
  • % Done changed from 50 to 100

Hi Alex,

Good to go. Please push this feature.

COMPLETED

1. DID Details = Remove DID Route and Active Fields.
2. Route Settings = Remove Step 2.

When DID Route = Agent display the following settings:

WORKING

if Agent Unavailable Action = VOICEMAIL
a. Display VOICEMAIL BOX Textbox with VOICEMAIL CHOOSER
Table: vicidial_inbound_dids
Field: voicemail_ext

WORKING

if Agent Unavailable Action = Phone
c. Display all Phones using Dropdown menu
Table: vicidial_inbound_dids
Field: phone

WORKING

if Agent Unavailable Action = In-group
d. Display all In-groups using Dropdown menu
Table: vicidial_inbound_dids
Field: group_id

WORKING

if Agent Unavailable Action = Custom Extension
e. Display Extension and Extension Context using textbox
Table: vicidial_inbound_dids
Fields: extension and exten_context

WORKING

Agent Route Settings = AGENTDIRECT (Default Value)
Table: vicidial_inbound_dids
Fields: user_route_settings_ingroup

Data Results:

+-----------------------------+-------------------------+---------------+-----------+------------+---------------------+------------+---------------+
| user_route_settings_ingroup | user_unavailable_action | voicemail_ext | user      | phone      | group_id            | extension  | exten_context |
+-----------------------------+-------------------------+---------------+-----------+------------+---------------------+------------+---------------+
| AGENTDIRECT                 | VOICEMAIL               | 1234567890    | wittie001 | 9710115453 | INGwittieusergroup1 | 9998811113 | default1      |
+-----------------------------+-------------------------+---------------+-----------+------------+---------------------+------------+---------------+

Thanks

Actions #10

Updated by Alexander Jim Abenoja over 2 years ago

  • Assignee changed from Alexander Jim Abenoja to Wittie Manansala

Updates are now available in our git repo.

Actions #11

Updated by Wittie Manansala over 2 years ago

  • Project changed from 7 to GOautodial Open Source Omni-channel Contact Center Suite
  • Category set to Features
  • Status changed from Feedback to Closed
  • Assignee changed from Wittie Manansala to Alexander Jim Abenoja
  • Target version set to GOautodial CE v4.0
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