GOautodial Open Source Omni-channel Contact Center Suite

Hi Team,

Please enable listen, barge and whisper feature when WebRTC is disabled in user settings. We made some test and still going to WebRTC even if its disabled on the User settings. It only works if WebRTC is diabled on the system settings.

Test Scenario
Admin WebRTC Off - Agent WebRTC enabled
1. Disable WebRTC on Admin via User settings. (Make sure to relogin if same Admin user is being used)
2. Register the admin phone extension on a softphone.
3. Have an agent make some test calls.
4. Test the Listen, Barge and Whisper.

Admin WebRTC enabled - Agent WebRTC Off
1. Disable WebRTC on agent via User settings.
2. Register the agent phone extension on a softphone.
3. Have an agent make some test calls.
4. Test the Listen, Barge and Whisper.