Bug #7502
closed
newgocev4 (Inbound Dashboard and Realtime Call Monitoring)
Added by Wittie Manansala almost 5 years ago.
Updated almost 4 years ago.
Description
Team,
Please check no inbound calls stats and Realtime Call Monitoring displayed in dashboard.
Thanks
Files
- Subject changed from newgocev4 (Inbound Dashboard and Channels) to newgocev4 (Inbound Dashboard and Realtime Call Monitoring)
Hi Chris,
Realtime Calls Monitoring and Inbound Calls Today are working but Incoming Calls still showing 0 which I forgot to mention.
Thank you
- Status changed from New to Feedback
- Assignee changed from Chris Lomuntad to Wittie Manansala
Wittie,
Did some changes on the code, kindly test it on our test server. Thanks.
Cheers,
Chris
Hi,
If the call went to an ingroup but not on an agent will still be counted on the "Inbound Calls Today?". Call Menu - Tracking Group is currently set to AGENT DIRECT.
- Assignee changed from Chris Lomuntad to Levy Ryan Nolasco
Ryan,
Anong campaigns naka-assign sa user group nung GOautodial V2 na account?
Cheers,
Chris
Hi sir Chris,
On the IVR Settings please include CALLMENU in the Tracking Group selection.
Tracking Group -This is the ID that you can use to track calls to this Call Menu when looking at the IVR Report. The list includes CALLMENU as the default as well as all of the In-Groups.
Issue still exist. Waiting for update.
- Category changed from Bugs to Features
- Assignee changed from Chris Lomuntad to Alexander Jim Abenoja
- Priority changed from High to Normal
Hi sir Alex,
Please include Inbound IVR Report on Reports and Analytics.
- Status changed from In Progress to Closed
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Updated by 
Updated by 
Updated by Levy Ryan Nolasco