newgocev4 (Inbound Dashboard and Realtime Call Monitoring)
Please check no inbound calls stats and Realtime Call Monitoring displayed in dashboard.
#4 Updated by Levy Ryan Nolasco about 1 month ago
- File dashintest2.png dashintest2.png added
- Status changed from Feedback to In Progress
- Assignee changed from Wittie Manansala to Chris Lomuntad
If the call went to an ingroup but not on an agent will still be counted on the "Inbound Calls Today?". Call Menu - Tracking Group is currently set to AGENT DIRECT.