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Bug #7502

newgocev4 (Inbound Dashboard and Realtime Call Monitoring)

Added by Wittie Manansala 4 months ago. Updated about 1 month ago.

Status:
In Progress
Priority:
High
Category:
-
Target version:
Start date:
06/12/2019
Due date:
% Done:

0%

Estimated time:

Description

Team,

Please check no inbound calls stats and Realtime Call Monitoring displayed in dashboard.

Thanks

inb1.png (40.8 KB) inb1.png Wittie Manansala, 06/11/2019 03:45 PM
inb2.png (41.6 KB) inb2.png Wittie Manansala, 06/11/2019 03:45 PM
inb3.png (75.3 KB) inb3.png Wittie Manansala, 06/11/2019 07:10 PM
dashintest2.png (53.9 KB) dashintest2.png Levy Ryan Nolasco, 06/13/2019 04:39 PM
TGVC.png (15.2 KB) TGVC.png Levy Ryan Nolasco, 09/11/2019 02:19 PM
TGGAD.png (20.3 KB) TGGAD.png Levy Ryan Nolasco, 09/11/2019 02:19 PM

History

#1 Updated by Wittie Manansala 4 months ago

  • Subject changed from newgocev4 (Inbound Dashboard and Channels) to newgocev4 (Inbound Dashboard and Realtime Call Monitoring)

#2 Updated by Wittie Manansala 4 months ago

Hi Chris,

Realtime Calls Monitoring and Inbound Calls Today are working but Incoming Calls still showing 0 which I forgot to mention.

Thank you

#3 Updated by Chris Lomuntad 4 months ago

  • Status changed from New to Feedback
  • Assignee changed from Chris Lomuntad to Wittie Manansala

Wittie,

Did some changes on the code, kindly test it on our test server. Thanks.

Cheers,
Chris

#4 Updated by Levy Ryan Nolasco 4 months ago

Hi,

If the call went to an ingroup but not on an agent will still be counted on the "Inbound Calls Today?". Call Menu - Tracking Group is currently set to AGENT DIRECT.

#5 Updated by Chris Lomuntad about 1 month ago

  • Assignee changed from Chris Lomuntad to Levy Ryan Nolasco

Ryan,

Anong campaigns naka-assign sa user group nung GOautodial V2 na account?

Cheers,
Chris

#6 Updated by Levy Ryan Nolasco about 1 month ago

Hi sir Chris,

On the IVR Settings please include CALLMENU in the Tracking Group selection.

Tracking Group -This is the ID that you can use to track calls to this Call Menu when looking at the IVR Report. The list includes CALLMENU as the default as well as all of the In-Groups.


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