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Bug #7502

newgocev4 (Inbound Dashboard and Realtime Call Monitoring)

Added by Wittie Manansala about 1 month ago. Updated about 1 month ago.

Status:
In Progress
Priority:
High
Category:
-
Target version:
Start date:
06/12/2019
Due date:
% Done:

0%

Estimated time:

Description

Team,

Please check no inbound calls stats and Realtime Call Monitoring displayed in dashboard.

Thanks

inb1.png (40.8 KB) inb1.png Wittie Manansala, 06/11/2019 03:45 PM
inb2.png (41.6 KB) inb2.png Wittie Manansala, 06/11/2019 03:45 PM
inb3.png (75.3 KB) inb3.png Wittie Manansala, 06/11/2019 07:10 PM
dashintest2.png (53.9 KB) dashintest2.png Levy Ryan Nolasco, 06/13/2019 04:39 PM

History

#1 Updated by Wittie Manansala about 1 month ago

  • Subject changed from newgocev4 (Inbound Dashboard and Channels) to newgocev4 (Inbound Dashboard and Realtime Call Monitoring)

#2 Updated by Wittie Manansala about 1 month ago

Hi Chris,

Realtime Calls Monitoring and Inbound Calls Today are working but Incoming Calls still showing 0 which I forgot to mention.

Thank you

#3 Updated by Chris Lomuntad about 1 month ago

  • Status changed from New to Feedback
  • Assignee changed from Chris Lomuntad to Wittie Manansala

Wittie,

Did some changes on the code, kindly test it on our test server. Thanks.

Cheers,
Chris

#4 Updated by Levy Ryan Nolasco about 1 month ago

Hi,

If the call went to an ingroup but not on an agent will still be counted on the "Inbound Calls Today?". Call Menu - Tracking Group is currently set to AGENT DIRECT.

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