newgocev4 (Inbound Dashboard and Realtime Call Monitoring)
Please check no inbound calls stats and Realtime Call Monitoring displayed in dashboard.
#4 Updated by Levy Ryan Nolasco 8 months ago
- File dashintest2.png dashintest2.png added
- Status changed from Feedback to In Progress
- Assignee changed from Wittie Manansala to Chris Lomuntad
If the call went to an ingroup but not on an agent will still be counted on the "Inbound Calls Today?". Call Menu - Tracking Group is currently set to AGENT DIRECT.
#6 Updated by Levy Ryan Nolasco 5 months ago
- File TGVC.png TGVC.png added
- File TGGAD.png TGGAD.png added
- Assignee changed from Levy Ryan Nolasco to Chris Lomuntad
Hi sir Chris,
On the IVR Settings please include CALLMENU in the Tracking Group selection.
Tracking Group -This is the ID that you can use to track calls to this Call Menu when looking at the IVR Report. The list includes CALLMENU as the default as well as all of the In-Groups.