Actions
Bug #7444
closedNewgocev4 Local Transfer Issue
Start date:
05/21/2019
Due date:
% Done:
0%
Estimated time:
Description
Local transfer from agent to ingroup will disconnect even if the transfer was successful if the transferring agent clicks the hungup button.
1. Agent 1 takes a call
2. Agent 1 transfers call to a ingroup 1
3. Agent 2 from ingroup 1 receives the call
4. Agent 1 hungs up on the call
5. Agent 2 and customer is disconnected.
Actions
Go to top