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Bug #7444

Newgocev4 Local Transfer Issue

Added by Tristan Kendrick Biscocho about 2 months ago. Updated about 2 months ago.

Status:
New
Priority:
High
Category:
Bugs
Target version:
Start date:
05/21/2019
Due date:
% Done:

0%

Estimated time:

Description

Local transfer from agent to ingroup will disconnect even if the transfer was successful if the transferring agent clicks the hungup button.

1. Agent 1 takes a call
2. Agent 1 transfers call to a ingroup 1
3. Agent 2 from ingroup 1 receives the call
4. Agent 1 hungs up on the call
5. Agent 2 and customer is disconnected.

History

#1 Updated by Tristan Kendrick Biscocho about 2 months ago

1. Agent 1 takes a call
2. Agent 1 transfers call to a ingroup 1
3. Agent 2 from ingroup 1 receives the call
4. Agent 1 closes the transfer window after succesfully transferring the call and clicks the hangup button on the agent UI.
5. Agent 2 and customer is disconnected.

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