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Feature #6955

closed

Request to remove Agent Performance Detail on Reports

Added by Tristan Kendrick Biscocho almost 6 years ago. Updated over 5 years ago.

Status:
Closed
Priority:
Normal
Category:
Features
Target version:
Start date:
08/20/2018
Due date:
% Done:

100%

Estimated time:

Description

Hi Team,

Would like to request the removal of the Agent Performance Detail as the computation for the fields on this report are different from the Agent time Detail and do not accurately reflect the activity of the agents. Furthermore this report confuses our clients as they often wonder why the statistics do not tally with the other reports.

Actions #1

Updated by Tristan Kendrick Biscocho almost 6 years ago

  • Private changed from Yes to No
Actions #2

Updated by Demian Biscocho almost 6 years ago

  • Status changed from New to Feedback
  • Assignee changed from Demian Biscocho to Tristan Kendrick Biscocho
  • % Done changed from 0 to 100

Done.

Actions #3

Updated by Tristan Kendrick Biscocho almost 6 years ago

thanks!

Actions #4

Updated by Demian Biscocho over 5 years ago

  • Status changed from Feedback to Closed
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