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Feature #6955

Request to remove Agent Performance Detail on Reports

Added by Tristan Kendrick Biscocho 10 months ago. Updated 10 months ago.

Status:
Closed
Priority:
Normal
Category:
Features
Target version:
Start date:
08/20/2018
Due date:
% Done:

100%

Estimated time:

Description

Hi Team,

Would like to request the removal of the Agent Performance Detail as the computation for the fields on this report are different from the Agent time Detail and do not accurately reflect the activity of the agents. Furthermore this report confuses our clients as they often wonder why the statistics do not tally with the other reports.

History

#1 Updated by Tristan Kendrick Biscocho 10 months ago

  • Private changed from Yes to No

#2 Updated by Demian Lizandro Biscocho 10 months ago

  • Status changed from New to Feedback
  • Assignee changed from Demian Lizandro Biscocho to Tristan Kendrick Biscocho
  • % Done changed from 0 to 100

Done.

#3 Updated by Tristan Kendrick Biscocho 10 months ago

thanks!

#4 Updated by Demian Lizandro Biscocho 10 months ago

  • Status changed from Feedback to Closed

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