Project

General

Profile

Feature #6810

closed

Reports & GO Analytics

Added by Alexander Jim Abenoja over 2 years ago. Updated about 1 year ago.

Status:
Closed
Priority:
Normal
Category:
Bugs
Start date:
06/11/2018
Due date:
% Done:

70%

Estimated time:

Description

View:
  • Statistical Reports
  • Agent Time Detail
  • Agent Performance Detail
  • Dial Statuses Summary
  • Sales Per Agent
  • Sales Tracker
  • Inbound Call Report
Download:
  • Export Call Report

Files

atg.png (106 KB) atg.png Jackie Alfonso, 06/03/2019 12:28 AM
#1

Updated by Demian Lizandro Biscocho over 2 years ago

  • Assignee set to Alexander Jim Abenoja

Alex,

Port to goAPIv2 please. Thanks!

#2

Updated by Demian Lizandro Biscocho over 2 years ago

  • Status changed from New to In Progress
  • Target version set to GOautodial CE v4.0
#3

Updated by Alexander Jim Abenoja about 2 years ago

  • % Done changed from 0 to 50
#4

Updated by Alexander Jim Abenoja about 2 years ago

Currently Inspecting the problem

#5

Updated by Jackie Alfonso over 1 year ago

Hi Alex,

Please check the Agent Time Detail. the downloaded report is not accurate.

#6

Updated by Alexander Jim Abenoja over 1 year ago

  • Category set to Bugs
  • % Done changed from 50 to 60

Replicated and still debugging

#7

Updated by Alexander Jim Abenoja over 1 year ago

  • % Done changed from 60 to 70

Made some adjustments. Not ready for testing tho

#8

Updated by Alexander Jim Abenoja over 1 year ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Alexander Jim Abenoja to Jackie Alfonso

Sir chi, the problem we encountered on the export call report.
Current status is: Under observation, based on our private chats right?

#9

Updated by Jackie Alfonso over 1 year ago

Hi Alex,

Yes. there's still a discrepancy on the reports "export call report vs agent performance details." kindly ping us if you have any update.

Thank you!

#10

Updated by Alexander Jim Abenoja about 1 year ago

Please test if problem still exist.

#11

Updated by Jackie Alfonso about 1 year ago

Hi Alex,

Based on my test on our test server this issue was not encountered.

Thank you!

#12

Updated by Jackie Alfonso about 1 year ago

  • Status changed from Feedback to Closed

Also available in: Atom PDF

Go to top