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Feature #6810

Reports & GO Analytics

Added by Alexander Jim Abenoja almost 2 years ago. Updated 7 months ago.

Status:
Closed
Priority:
Normal
Category:
Bugs
Start date:
06/11/2018
Due date:
% Done:

70%

Estimated time:

Description

View:
  • Statistical Reports
  • Agent Time Detail
  • Agent Performance Detail
  • Dial Statuses Summary
  • Sales Per Agent
  • Sales Tracker
  • Inbound Call Report
Download:
  • Export Call Report
atg.png (106 KB) atg.png Jackie Alfonso, 06/03/2019 12:28 AM

History

#1 Updated by Demian Lizandro Biscocho almost 2 years ago

  • Assignee set to Alexander Jim Abenoja

Alex,

Port to goAPIv2 please. Thanks!

#2 Updated by Demian Lizandro Biscocho almost 2 years ago

  • Status changed from New to In Progress
  • Target version set to GOautodial CE v4.0

#3 Updated by Alexander Jim Abenoja over 1 year ago

  • % Done changed from 0 to 50

#4 Updated by Alexander Jim Abenoja over 1 year ago

Currently Inspecting the problem

#5 Updated by Jackie Alfonso about 1 year ago

Hi Alex,

Please check the Agent Time Detail. the downloaded report is not accurate.

#6 Updated by Alexander Jim Abenoja 12 months ago

  • Category set to Bugs
  • % Done changed from 50 to 60

Replicated and still debugging

#7 Updated by Alexander Jim Abenoja 12 months ago

  • % Done changed from 60 to 70

Made some adjustments. Not ready for testing tho

#8 Updated by Alexander Jim Abenoja 9 months ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Alexander Jim Abenoja to Jackie Alfonso

Sir chi, the problem we encountered on the export call report.
Current status is: Under observation, based on our private chats right?

#9 Updated by Jackie Alfonso 9 months ago

Hi Alex,

Yes. there's still a discrepancy on the reports "export call report vs agent performance details." kindly ping us if you have any update.

Thank you!

#10 Updated by Alexander Jim Abenoja 7 months ago

Please test if problem still exist.

#11 Updated by Jackie Alfonso 7 months ago

Hi Alex,

Based on my test on our test server this issue was not encountered.

Thank you!

#12 Updated by Jackie Alfonso 7 months ago

  • Status changed from Feedback to Closed

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