GOautodial Open Source Omni-channel Contact Center Suite

Hi there,

I'm newbie in this project. I've setup everything that works fine with goautodial CE 2.1 final. But I dont know sometime agent has automatically paused for a while. It wont happen everytime. But sometime, I check in real-time. Some agents have been pausing but actually in their web. It showed they've still been waiting for call. I've checked all configurations with
- Agent Pause Codes Active: NO
- Auto Pause Pre-Call Work: NO
- Auto Resume Pre-Call Work: NO
- Auto Pause Pre-Call Code: PRECALL

Can someone help me to sort it out. It would be much appreciated.