Bug #244
closed
Agent auto pausing
0%
Description
Hi there,
I'm newbie in this project. I've setup everything that works fine with goautodial CE 2.1 final. But I dont know sometime agent has automatically paused for a while. It wont happen everytime. But sometime, I check in real-time. Some agents have been pausing but actually in their web. It showed they've still been waiting for call. I've checked all configurations with
- Agent Pause Codes Active: NO
- Auto Pause Pre-Call Work: NO
- Auto Resume Pre-Call Work: NO
- Auto Pause Pre-Call Code: PRECALL
Can someone help me to sort it out. It would be much appreciated.
Updated by Joseph Hajek over 12 years ago
The system will do this when the agent clicks the pause button on the left when they are about to receive a call.
A temporary work around until this gets fixed would be to tell your agents to use the pause check box on the disposition screen.
Best Regards,
Joseph Hajek
Updated by Regie Irupang over 11 years ago
- Status changed from New to Closed
Hello,
This issue/bug tracker is meant for bugs, feature request and issues related to the GoAutoDial CE ISO and system installation. To get help from the community, please post your concerns in our Forum board at http://www.goautodial.org/projects/goautodialce/boards/3
Regards,
GoAutoDial Support Team
http://goautodial.com