GOautodial Open Source Omni-channel Contact Center Suite

Bassem Mettichi wrote:

Dear Sir,

i have installed the goautodial last version, from the first install all was working fine, but every time i have problem with one of the agent account, when i try to log in as an agent i access the agent interface but when i try to select the campaign the agent interface became disbaled and in the place of selecting campaign it give me the name of the agent, the picture describes what iam talking about, please help me, i have checked the sip account 8002 and the agent user account agent002 and it has the same configuration as other accounts, i don't understant what he behaves like this.

Thanks in advance

Don't worry, this is not a mistake, it is a safety switch, the user is stuck if you have any sway on agent machine's network, or the close the browser without log out in the system.
To unlock it as admin dashboard log in, go the link Telephony > > Users. Click the green button at the end of the line of the agent that you want to unlock, and will open a low. In this box then click force logout(print1, print2).

an error appears saying that you're talking about a table in the database, run the script below in the goautodial database.

CREATE TABLE `go_agent_sessions` (
`agent_session_id` int(11) NOT NULL auto_increment,
`sess_agent_user` varchar(25) collate utf8_unicode_ci NOT NULL,
`sess_agent_phone` varchar(25) collate utf8_unicode_ci NOT NULL,
`sess_agent_status` varchar(25) collate utf8_unicode_ci NOT NULL,
PRIMARY KEY (`agent_session_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;