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Calls are getting through on Manual Dial Method but not when using any Adapt Dial Method

Added by Secure Tel over 9 years ago

Hi. Badly need any advice.

We've been working on this problem for days now. We're using GoAutoDial CE 2.0 in a call center with currently 4-5 agents on average. We've never had any problems before until we moved to another location.

Now, calls are not getting through when on Adapt dial but has no problem when on Manual Dial.

Please tell me what you need to know or what needs to be done.

Thanks for the help!

Best regards


Replies (1)

RE: Calls are getting through on Manual Dial Method but not when using any Adapt Dial Method - Added by striker 247 over 9 years ago

post the cli log

what trunk you are using (SIP or PRI /T1/E1)
post your trunk settings

br
striker
www.striker24x7.blogspot.com

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