IVR Setting - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

IVR Setting

Added by George Benson about 11 years ago

Hi.
Can anybody help me. How to configure IVR Press 1 in auto dial. And what should be Dial ratio for 5 agents on IVR.

Replies (1)

RE: IVR Setting - Added by forward Source about 11 years ago

yes.. dial ratio depends on project or you looking for run ivr outbound project or inbound project?

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