GOautodial Open Source Omni-channel Contact Center Suite

Hi all

We have a small issue we need to manually grab a call parked using 8301

Here is the scenario:

In our inbound methode we directly dial the desired extension under the trunkinbound context :

[trunkinbound]

exten => _+X,1,MixMonitor(${EXTEN}-${UNIQUEID}.wav,bq)
exten => _+X,2,Dial(SIP/8001)
exten => _+X,n,Hangup()

after that the problem is that when the agent put the customer on hold the music on hold is not played so we transfer the call to the parking lot using 8301

the issue now is how to manually grab that call ????

we tryed many solutions but no luck please help !!

the main problem actually when no moh is played is that we have an rtptimeout on the carrier side which hangup the call after 60 seconds of inactivity...