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Multiple Contact Center Hosting On Single Server

Added by Sukumar Singh almost 12 years ago

We are a Dialer company providing Contact Center solutions based on GOautodial to multiple clients. We are using GOautodial 2.1 version and Asterisk 1.4. We are also in to hosted solutions. The main concern is security. Although we can create different users for admin and assign them rights. But at the end of the day when they need recording access they can see and download all recordings and also extract all reports. How can we do it in such a manner that the users we create in a user group can access only their recordings or can extract data pertaining to their campaigns only.

One way which I thought is installing multiple instances of Asterisk and Goautodial and database for each client seperately but can is it feasible and is tested or not.

Thanks for your help in advance.

Replies (1)

RE: Multiple Contact Center Hosting On Single Server - Added by Wittie Manansala almost 12 years ago

Hi Sukumar Singh,

Try to create a USER GROUP and allow only specific campaign and assigned your agents on the USER GROUP that you created. And for Supervisor/TL account set there USER LEVEL to 7-8.

Thanks

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