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Want to mask Phone number display in Agent Softphone screen

Added by Apurba Saha almost 10 years ago

Hi,

I want to mask the phone number displayed in agent soft-phone screen. In Admin screen I should have the functionality to view the phone number.So that in case the call got dropped I can get the phone number from admin screen and reconnect the call.
In any case Agent should not be exposed to the phone number , Only admin can view all the numbers.
Please let me know if there is any option to achieve the same.

Regards
Apurba


Replies (1)

RE: Want to mask Phone number display in Agent Softphone screen - Added by Demian Biscocho over 9 years ago

You need to modify the source codes for the agent applications in order to customize them the way you want it. We can help do this for you. Just email and we'll give you a quote for the project.

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