Project

General

Profile

Forums » GOautodial Help »

Please i need help with this issues.? SOME ONE HELP ME PLEASE

Added by denis leon almost 10 years ago

Greetings to every one..., guys i need some help here.

i'm starting with my issues, and i'll appreciate very much your help.
1.in recording when a agent is recording a conversation the recording process is OK,but when i go for download it shows up 0 bytes.wich it means ther's no memory inside.
2.when i create a Supervisor user,the problem that persist me is only one. or they will have full permit administration or it will nothing shows up to them in dashboard ones it's created. i tried user groups but is the same problem.
3.Leads call history, this is not to much important but will be better to shows up what happen to a lead in the moment is recycled.i mean exps Denis Leon, phone numb( NA,NI,B,SALE) client 4 times called.

i'll appreciate everyones help.

Thank you


Replies (4)

RE: Please i need help with this issues.? SOME ONE HELP ME PLEASE - Added by Demian Biscocho almost 10 years ago

Are you accessing the call recordings from the internet? By default, only LAN access allowed. Here's the conf file you need to edit:

nano /etc/httpd/conf.d/goautodial.conf

<Directory "/var/spool/asterisk/monitorDONE">
  Order Deny,Allow
  Deny from all
  Allow from 127.0.0.1 192.168 10.10
  Options Indexes FollowSymLinks
</Directory>

Alias /RECORDINGS /var/spool/asterisk/monitorDONE
Alias /recordings /var/spool/asterisk/monitorDONE

To make it accessible from the internet:

<Directory "/var/spool/asterisk/monitorDONE">
  Order Deny,Allow
  Deny from none
  Allow from all
  Options Indexes FollowSymLinks
</Directory>

Alias /RECORDINGS /var/spool/asterisk/monitorDONE
Alias /recordings /var/spool/asterisk/monitorDONE

Reload the web server:

service httpd reload

RE: Please i need help with this issues.? SOME ONE HELP ME PLEASE - Added by denis leon almost 10 years ago

Ok i'll try this one then i'll call you back for help if something wrong.

thank you very much :D

RE: Please i need help with this issues.?URGENTE PLEASE - Added by denis leon almost 10 years ago

hi demian now i have this error in CLI.

[Aug 6 16:58:13] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:14] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:15] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:16] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:17] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:18] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:19] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:20] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:21] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:22] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:23] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:24] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:25] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:26] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:27] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:28] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:29] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:30] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:31] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:32] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:33] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:34] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing
[Aug 6 16:58:35] WARNING25207: pbx_spool.c:505 scan_thread: Unable to stat /var/spool/asterisk/outgoing

please help me now...

RE: Please i need help with this issues.? SOME ONE HELP ME PLEASE - Added by Demian Biscocho over 9 years ago

Do you have the directory "/var/spool/asterisk/outgoing"?

    (1-4/4)     Go to top