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any way to go into disposition automatically if client hangs up

Added by Muhammad Yousuf almost 10 years ago

Hi I am using Goautodial 3.0 CE in predictive mode for outbound dialing. I am facing a issue if the customer hangs up during the call then goautodial takes some time to goto disposition page. Is it possible to reduce this time ?


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RE: any way to go into disposition automatically if client hangs up - Added by Demian Biscocho almost 10 years ago

The only way to go to the disposition page is when the agent clicks the HANGUP button. The speed depends on your agent finishing the call and clicking HANGUP. That's the time the disposition page appears.

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