GOautodial Open Source Omni-channel Contact Center Suite

Hello!

The best way for me to describe what I need, is for me to explain what I want to do.

Every day my team and myself log into the dialler and call through a list of customers for one hour. The aim is of course to get through to as many customers as possible.

I want to be able to put in the full date range (1st of October till today) and check which one our time frame gets the most calls answered by a human.

Ideally I would see a list of times and the number of customers who answer calls at these times. Or I would see a graph showing the rising and falling amounts of calls answered over 24 hours as an average.

I've tried exporting the data and it does not have what I need.

I have tried looking at the stats and it does not have what I need.

Can anyone help me find a way to do this? I want to pick the most effective and efficient time of day to call these customers and increase the amount of time spent talking.

Thank you in advance for your help.

Katie