GOautodial Open Source Omni-channel Contact Center Suite

Also, I'm wondering if the server load here is normal; this is just with two calls.

I'm using Vultr dedicated instance with:

CPU: 2 vCore
RAM: 8192 MB
Storage: 110 GB SSD

Hi,

Can you post your astguiclient.conf .Can you also post your your Alt Recording Server IP in Settings > Servers > select your server > Click Advanced Settings.

[root@ns503738 etc]# cat astguiclient.conf
# astguiclient.conf - configuration elements for the astguiclient package
# this is the astguiclient configuration file
# all comments will be lost if you run install.pl again

# Paths used by astGUIclient
PATHhome => /usr/share/astguiclient
PATHlogs => /var/log/astguiclient
PATHagi => /var/lib/asterisk/agi-bin
PATHweb => /var/www/html
PATHsounds => /var/lib/asterisk/sounds
PATHmonitor => /var/spool/asterisk/monitor
PATHDONEmonitor => /var/spool/asterisk/monitorDONE

# The IP address of this machine
VARserver_ip => 127.0.0.1

# Database connection information
VARDB_server => localhost
VARDB_database => asterisk
VARDB_user => asterisku
VARDB_pass => asterisku1234
VARDB_custom_user => asterisku
VARDB_custom_pass => asterisku1234
VARDB_port => 3306

#connection to goautodial db
VARDBgo_server => localhost
VARDBgo_database => goautodial
VARDBgo_user => goautodialu
VARDBgo_pass => goautodialu1234
VARDBgo_port => 3306

#connection to kamailio db
VARDBgokam_server => localhost
VARDBgokam_database => kamailio
VARDBgokam_user => kamailiou
VARDBgokam_pass => kamailiou1234
VARDBgokam_port => 3306

#connection to osticket db
VARDBost_server => localhost
VARDBost_database => osticketdb
VARDBost_user => osticketu
VARDBost_pass => osticket1234
VARDBost_port => 3306

# Alpha-Numeric list of the astGUIclient processes to be kept running
# (value should be listing of characters with no spaces: 123456)
#  X - NO KEEPALIVE PROCESSES (use only if you want none to be keepalive)
#  1 - AST_update
#  2 - AST_send_listen
#  3 - AST_VDauto_dial
#  4 - AST_VDremote_agents
#  5 - AST_VDadapt (If multi-server system, this must only be on one server)
#  6 - FastAGI_log
#  7 - AST_VDauto_dial_FILL (only for multi-server, this must only be on one server)
#  8 - ip_relay (used for blind agent monitoring)
#  9 - Timeclock auto logout
VARactive_keepalives => 1234568

# Asterisk version VICIDIAL is installed for
VARasterisk_version => 13.X

# FTP recording archive connection information
VARFTP_host => 127.0.0.1
VARFTP_user => asterisku
VARFTP_pass => ftp1234
VARFTP_port => 21
VARFTP_dir => RECORDINGS
VARHTTP_path => http://127.0.0.1

# REPORT server connection information
VARREPORT_host => 127.0.0.1
VARREPORT_user => asterisku
VARREPORT_pass => ftp1234
VARREPORT_port => 21
VARREPORT_dir => http://127.0.0.1

# Settings for FastAGI logging server
VARfastagi_log_min_servers => 3
VARfastagi_log_max_servers => 16
VARfastagi_log_min_spare_servers => 2
VARfastagi_log_max_spare_servers => 8
VARfastagi_log_max_requests => 1000
VARfastagi_log_checkfordead => 30
VARfastagi_log_checkforwait => 60

# Expected DB Schema version for this install
ExpectedDBSchema =>

Alt Recording Server IP = my_external_ip
External Server IP = mydomain.com

Also, I cannot listen nor barge into live calls from goadmin

Does anyone know what to do about this?

I rebuilt the server on higher specs:

Processor
E3-1270v6
CPU:
8 Core
RAM:
32768 MB
Storage:
2x 240GB SSD

Still having the same issue!

I'm particularly concerned about the high server load. With more than double the specs, I'm still getting 150%+ server load on the GAD4 GUI.
Do you think it's because iptables/firewalld is not running? If so, any recommendations on the configuration?

Try changing the Alt Recording Server IP = mydomain.com and as for the Listen Barge make sure if goadmin has a phone extension assigned to it. You may also try to create a new admin user and try to Listen and Barge again.