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Cannot Listen to Calls, but Barge works fine

Added by Anonymous over 5 years ago

It's my understanding that I can BARGE on any active call that I want. However, LISTEN allows me to continually monitor what the agent is hearing on their side, but they cannot hear me. So, in theory, I could LISTEN for hours if I want to and hear the conversations, but BARGE only works on a per call basis. If wrong, please correct me.

I've tried to Listen/Barge using 2 different Admin accounts that work fine for dialing campaigns.

Clicking Agent Monitor> Agent Name> Barge> Enter Admin extension works well. I see, "VC Blind Monitor" populate in Zoiper, click accept.

However, selecting LISTEN in the same section for GAD doesn't do anything, nor does selecting MONITOR in the vici dial report. I was expecting Zoiper to ring, but nothing is happening. It's very weird.

Does anybody know what might be causing the issue and how to fix it?

Thanks.


Replies (1)

RE: Cannot Listen to Calls, but Barge works fine - Added by Levy Ryan Nolasco over 5 years ago

Hi,

Good day! What version of GoAutodial are you using? The latest version works better no need to input the phone extension are anything you just need to select between Listen and Barge. Please see the link for your reference.

https://goautodial.org/projects/goautodialce/wiki/HowTo_Monitor_and_Barge_30

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