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completing agent interface comment after hanging up the call

Added by Antonio RAKOTOARISON almost 8 years ago

Can we complete the blank comment in agent interface after dialing a person, ie: after hanging up , for record the contact information , for example in sale made , sometimes we need to comment, thanks :)


Replies (2)

RE: completing agent interface comment after hanging up the call - Added by Levy Ryan Nolasco almost 8 years ago

Hi,

If you are referring to the Agent UI "Comments" field. You need to put information first before you hangup the call.

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