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Call Time problem

Added by Andrea Manca about 8 years ago

Hi all,
i'm googling a lot before write here, this is the problem: i create a new call time default 900 to 2100 and Mon-Fri 900 to 2100, saturday 900 to 1500, after hours message is a message audio wav (no problem for a little time i hear it).
I set in a blended campagin this call time but the campaign permit allways inbound call. For a little time thi call times works, but when hours change to summertime this doesn't work anymore. I check for a lead gmt_local_offset for out call and i noted if a lead have this field set to +2 is ok with hours in Italy instead of +1, but inbound call doens't work anyway.

Please this server is a production server and i need support for work fine.

Help me is urgent!!!

Bye soon

PS: sorry for my bad english :)


Replies (2)

RE: Call Time problem - Added by striker 247 about 8 years ago

Did you set the CallTime in the INGROUP?
the incomming calls check the call times set in the ingroups not in the campaign.

br
striker
www.striker24x7.blogspot.com

RE: Call Time problem - Added by Andrea Manca about 8 years ago

yes now set in-group with same call time and tonight check if works.

thanks

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