Answered Calls Not Trasnferring to Agents
Added by Chakra Pradeep over 8 years ago
Hi,
I can make calls manually. But when I dial using autodialer. It just gets disconnected and dials the next number even though the call is answered. I loaded leads with my number and I got the call I answered it. But after 5 seconds the call got disconnected and it started dialing next number. please check the log and help me on that.
[Aug 25 01:51:46] -- Executing [9919154237@default:1] AGI in new stack
[Aug 25 01:51:46] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=98428140))
[Aug 25 01:51:46] -- <Local/9919154237@default-0000000d;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 25 01:51:46] -- Executing [9919154237@default:2] Dial("Local/9919154237@default-0000000d;2", "SIP/919154237@vop,,tTo") in new stack
[Aug 25 01:51:46] Using SIP RTP CoS mark 5
[Aug 25 01:51:46] -- Called SIP/919154237@vop
[Aug 25 01:51:49] -- SIP/vop-00000009 is making progress passing it to Local/9919154237@default-0000000d;2
[Aug 25 01:52:01] Manager 'sendcron' logged on from 127.0.0.1
[Aug 25 01:52:01] Manager 'sendcron' logged off from 127.0.0.1
[Aug 25 01:52:02] Manager 'sendcron' logged on from 127.0.0.1
[Aug 25 01:52:03] Manager 'sendcron' logged off from 127.0.0.1
[Aug 25 01:52:04] -- SIP/vop-00000009 answered Local/9919154237@default-0000000d;2
[Aug 25 01:52:04] > Channel Local/9919154237@default-0000000d;1 was answered.
[Aug 25 01:52:04] -- Executing [8369@default:1] Playback("Local/9919154237@default-0000000d;1", "sip-silence") in new stack
[Aug 25 01:52:04] -- <Local/9919154237@default-0000000d;1> Playing 'sip-silence.gsm' (language 'en')
[Aug 25 01:52:04] Manager 'sendcron' logged off from 127.0.0.1
[Aug 25 01:52:04] -- Executing [8369@default:2] AGI in new stack
[Aug 25 01:52:04] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=98428140))
[Aug 25 01:52:04] -- <Local/9919154237@default-0000000d;1>AGI Script agi://127.0.0.1:4577/call_log completzed, returning 0
[Aug 25 01:52:04] -- Executing [8369@default:3] AMD in new stack
[Aug 25 01:52:04] -- AMD: Local/9919154237@default-0000000d;1 5164536886 (N/A) (Fmt: slin)
[Aug 25 01:52:04] -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Aug 25 01:52:05] -- AMD: Channel [Local/9919154237@default-0000000d;1]. Changed state to STATE_IN_SILENCE
[Aug 25 01:52:06] -- AMD: Channel [Local/9919154237@default-0000000d;1]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
[Aug 25 01:52:06] -- Executing [8369@default:4] AGI in new stack
[Aug 25 01:52:06] -- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
[Aug 25 01:52:06] Manager 'sendcron' logged on from 127.0.0.1
[Aug 25 01:52:06] Manager 'sendcron' logged off from 127.0.0.1
[Aug 25 01:52:07] -- <Local/9919154237@default-0000000d;1>AGI Script VD_amd.agi completed, returning 0
[Aug 25 01:52:07] -- Executing [8369@default:5] AGI in new stack
[Aug 25 01:52:07] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Aug 25 01:52:09] -- <Local/9919154237@default-0000000d;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Aug 25 01:52:09] -- Executing [8369@default:6] AGI in new stack
[Aug 25 01:52:09] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Aug 25 01:52:10] -- <Local/9919154237@default-0000000d;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Aug 25 01:52:10] -- Executing [8369@default:7] Hangup("Local/9919154237@default-0000000d;1", "") in new stack
[Aug 25 01:52:10] Spawn extension (default, 8369, 7) exited non-zero on 'Local/9919154237@default-0000000d;1'
[Aug 25 01:52:10] -- Executing [h@default:1] AGI("Local/9919154237@default-0000000d;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Aug 25 01:52:11] -- <Local/9919154237@default-0000000d;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Aug 25 01:52:11] -- Executing [h@default:1] AGI("Local/9919154237@default-0000000d;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----25-----7") in new stack
[Aug 25 01:52:12] -- <Local/9919154237@default-0000000d;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----25-----7 completed, returning 0
[Aug 25 01:52:12] Spawn extension (default, 9919154237, 2) exited non-zero on 'Local/9919154237@default-0000000d;2'
[Aug 25 01:52:26] Manager 'sendcron' logged on from 127.0.0.1
[Aug 25 01:52:26] -- Hungup 'DAHDI/pseudo-719149550'
[Aug 25 01:52:26] Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/8001-00000007'
[Aug 25 01:52:26] -- Executing [h@default:1] AGI in new stack
[Aug 25 01:52:26] -- <SIP/8001-00000007>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Aug 25 01:52:26] Manager 'sendcron' logged off from 127.0.0.1
[Aug 25 01:52:26] Manager 'sendcron' logged on from 127.0.0.1
[Aug 25 01:52:26] -- Executing [55558600051@default:1] MeetMeAdmin("Local/55558600051@default-0000000e;2", "8600051,K") in new stack
[Aug 25 01:52:26] WARNING1261: app_meetme.c:4789 admin_exec: Conference number '8600051' not found!
[Aug 25 01:52:26] -- Executing [55558600051@default:2] Hangup("Local/55558600051@default-0000000e;2", "") in new stack
[Aug 25 01:52:26] Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051@default-0000000e;2'
[Aug 25 01:52:26] -- Executing [h@default:1] AGI("Local/55558600051@default-0000000e;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Aug 25 01:52:26] -- <Local/55558600051@default-0000000e;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Aug 25 01:52:26] Manager 'sendcron' logged off from 127.0.0.1
Replies (3)
RE: Answered Calls Not Trasnferring to Agents
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Added by Chakra Pradeep over 8 years ago
Thank You Folks,
But I would like to know what and where the issue could be. So that I can check and fix it on my own.
RE: Answered Calls Not Trasnferring to Agents
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Added by Youness el almost 8 years ago
Hi,
I have the same problem, what was it the issue plllllllzzz.
RE: Answered Calls Not Trasnferring to Agents
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Added by isravel raja almost 8 years ago
Dude AMD deduction is enabled.. Disable the AMD from campaign details properties.