Autodial answered calls not passed to agents (CustCamp parameter not set to campaign name)

Hi Guys, I updated a previous post but thought I'll open a new one (incase the old one is closed)
I use Goautodial (3.3), BUILD: 140612-1628, VERSION: 2.9-441a and I noticed the following:
[Aug 22 10:50:33] -- Executing [8368@default:2] AGI("DAHDI/i1/14107448670000-50", "agi://127.0.0.1:4577/call_log") in new stack
;CustCamp parameter was not set to campaign name "testking" before returning 0
[Aug 22 10:50:33] -- <DAHDI/i1/14107448679124-50>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0

This only happens on predictive dial calls. Manual dial calls are perfectly fine. I also downgraded my asterisk to 1.8.14 (from 1.8.23.0) but no luck. Please see my server details below:

;extension.conf
; ISDN30 Dial Any Number if 9 is prefix
exten => _90.,1,AGI
exten => _90.,2,NoOp(9 prefix added. to dial ${EXTEN})
exten => _90.,3,Dial(DAHDI/g0/${EXTEN:1},,tTo)
exten => _90.,4,Hangup

CITY*CLI> dahdi show status
Description Alarms IRQ bpviol CRC Fra Codi Options LBO
wanpipe1 card 0 OK 0 0 0 CCS HDB3 CRC4 0 db (CSU)/0-133 feet (DSX-1)

CITY*CLI> pri show spans
PRI span 1/0: Up, Active

[root@CITY ~]# screen -list
There are screens on:
4640.ASTVDadapt (Detached)
4621.goautodial_d (Detached)
23857.ASTlisten (Detached)
23851.ASTupdate (Detached)
4683.asterisk (Detached)
23862.ASTVDremote (Detached)
23860.ASTVDauto (Detached)
4643.ASTfastlog (Detached)
23854.ASTsend (Detached)
9 Sockets in /var/run/screen/S-root.

Any help please :)

Replies (4)

RE: Autodial answered calls not passed to agents (CustCamp parameter not set to campaign name) - Added by Levy Ryan Nolasco over 9 years ago

Hi,

Can you post your campaign settings. e.g. Carrier to use for this campaign, campaign dial prefix etc...

RE: Autodial answered calls not passed to agents (CustCamp parameter not set to campaign name) - Added by striker 247 over 9 years ago

seems you are using PRI card
post which pri card you are using , digium / sangoma /allo

also post the dahdi version

br
striker
www.striker24x7.blogspot.com

RE: Autodial answered calls not passed to agents (CustCamp parameter not set to campaign name) - Added by Kingsley Ohia over 9 years ago

I reinstalled and now I get the following:
@ -- Requested transfer capability: 0x00 - SPEECH
-- Called g0/07448070000
-- DAHDI/1-1 is proceeding passing it to Local/8600052@default-c298,1
-- Channel 0/1, span 1 got hangup request, cause 1
-- Hungup 'DAHDI/1-1' == Everyone is busy/congested at this time (1:0/0/1)@

Asterisk version 1.4.39.1

CITY*CLI> pri show version libpri version: 1.4.11.5

CITY*CLI> pri show spans PRI span 1/0: Provisioned, Up, Active
PRI Card type: Sangoma

[root@CITY ~]# dahdi_scan [1] active=yes alarms=OK description=wanpipe1 card 0 name=WPE1/0 manufacturer=Sangoma Technologies devicetype=A101 location=SLOT=4, BUS=15 basechan=1 totchans=31 irq=0 type=digital-E1 syncsrc=0 lbo=0 db (CSU)/0-133 feet (DSX-1) coding_opts=HDB3 framing_opts=CCS,CRC4 coding=HDB3 framing=CCS/CRC4

Any ideas is appreciated Striker... thanks

RE: Autodial answered calls not passed to agents (CustCamp parameter not set to campaign name) - Added by Kingsley Ohia over 9 years ago

Got there in the end. The problem was with the number format sent to the Telco. Apparently sending the call without a leading 0 or country code works.
E.g:
-- Called g0/7448070000
Strange but glad to have it sorted in the end :)

Thanks for the help guys...

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