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Predictive method, calls and agent count

Added by Mihail Filimonov almost 9 years ago

Hi please help me to understand predictive method and how i can tuned it
For example:
I have system with 3 trunks, and 1 agent in waiting
When dialing starts goAutoDial make 3 calls, but only 1 agent can talk.
agent received call and started talk, other calls go to dropped.
I want balanced calls and agents


Replies (3)

RE: Predictive method, calls and agent count - Added by Jefferson Varias almost 9 years ago

Hi Mihail,

The reason why the other calls are dropped because there are no available agents, we recommend using AutoDial method and set the dial level to 2 to lower down the drop calls.

Thanks

RE: Predictive method, calls and agent count - Added by Mihail Filimonov almost 9 years ago

ok, where can i read about advanced mode for Auto Dial method.
Whats means "Auto Dial Level" 20 or 2?

RE: Predictive method, calls and agent count - Added by Levy Ryan Nolasco over 8 years ago

@Mihail Filimonov Campaign Dial method is different from Auto Dial Level.

As per Jeferson. You need to set your Campaign Dial method to AutoDial and set the Dial level to SLOW. Slow is equivalent to 1 or 1:1 agent to phone dial ratio. Normal is equivalent to 2. Select which works with you best.

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