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dial extension

Added by ed dagohoy almost 10 years ago

Hi,

Our inbound callmenu has an option to tell the customer to dial the extension directly if they know the extension number. In call menu where can i find if the customer dial the extension directly instead of listening the choices in call menu or where possibly can i found it?Need your help asap please..

VERSION: 2.9-441a
BUILD: 140612-1628
© 2014 ViciDial Group
Scratch goautodial CE 3.0
centos 5.10


Replies (2)

RE: dial extension - Added by ed dagohoy almost 10 years ago

any one can help me please.

i place in call menu custome dial entry below.

exten => 101,1,AGI
exten => 101,2,Goto(default,850266666666661002,1)

now i want when customer dial this 101 it will goes to inbound 101.

Also in call menu option which on is for custome dial entry prefix like 101? please adivise

RE: dial extension - Added by Levy Ryan Nolasco almost 10 years ago

Hi Ed,

Try to put this on your Call Menu custom dial prefix entry.

exten => _101,1,Answer()
exten => _101,n,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUP-----LB-----yourIngroupID-----yourCampaignID-----Closer-----park----------999-----1)
exten => _101,n,Hangup()
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