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Problem with DTMF

Added by Leo Mora over 9 years ago

Hello everyone

I have a problem with the dtmf in the goagent, when we are in a menu the option of dtmf don't work, but in the softphone, it works
I don't know if there a condiguration or an error because when i hot the "send dtmf" button in the goagent, it sounds like if i hit the button but to quickly

I'm using the goautodial iso and the zoiper softphone

thanks


Replies (1)

RE: Problem with DTMF - Added by Demian Biscocho over 9 years ago

DTMF support is not a perfect science yet in the agent application. We usually use the softphone to send the DTMF if it doesn't work on the agent UI.

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