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How vtigerCRM supposed to be used?

Added by yonghui song over 11 years ago

Hi everyone, I have installed GoAutoDial and it seems working:
  • Agent logs in to make phone calls, hangup, park and transfer calls and to call next customer.
  • The Admin logs in to configure the Asterisk, Trunks, Campinas, List, agents and phone numbers, and report.

I doubt what the vtigerCRM module supposed to do? and how do I used it? I tried log in to the vtigerCRM system, and found that I can configure the Asterisk server etc in PBX manager menu.

Searched over google, and I managed to add numbers to vtigerCRM system, and ran the PHP file vtigercrm/cron/modules/PBXManager/AsteriskClient.php

But still I have no idea how should I used this module.

Thanks a lot if anybody can give a introduction.


Replies (1)

RE: How vtigerCRM supposed to be used? - Added by Levy Ryan Nolasco over 11 years ago

Hi,

Vtiger CRM allows a user to create and manage webforms which can be used to capture leads. It also provides ready-to-use html code for its use in Webforms. Please see the link for your reference https://wiki.vtiger.com/index.php/Webforms

Regards,
Levy

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