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Customers unable to hear the Agents
Added by Ricky victor over 9 years ago
Hi
We are using Go Autodial Version 2.2.1-237 Bulid: 1005510-2015. The dialer have only one NIC installed, we want to configure the dialer for public access and dialing from remote access. We have port forwarded and opened the following ports in our Clear OS gateway server port 80, 5060:5061, 10000:20000 & 22. Now we are able to login and barge from internet. Also we can login to the as a agent and we are getting the incoming call to the eye-beam also the response which says "you are the only person in the conference".
Everything is fine except the customers are unable to hear the agents voice. Agents can hear the customers well, could anyone please help in providing a proper solution,, we have almost 5 agents unable to dial from their home.
Thank You
Hi Ricky,
You might also want to check if the ports are open to your firewall. In most cases, they tend to forget to allow the ports which resulted to one way audio. You can also consider checking the following for best call quality.
1. Softphone codec
2. Agent workstation
3. Bandwidth consumption
4. Workstation (CPU usage)
Regards,
Kristian Antiligando
GoAutoDial Support Team
http://goautodial.com
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RE: Customers unable to hear the Agents
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Added by Kristian Antiligando over 9 years ago