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Where to browse the recorded files and rating it to evaluate the agent

Added by Bilal Ghayad about 12 years ago

Hi All;

Where I can browse the recorded files and how I can evaluate it? Will this evaluation be part of the agent reports? How?

Appreciate the kindly help.
Regards
Bilal


Replies (1)

RE: Where to browse the recorded files and rating it to evaluate the agent - Added by Jefferson Varias about 12 years ago

Hi Bilal,

If you are using linux the recordings are kept in /var/spool/asterisk/monitorDONE/MP3/ folder on the dialer.For windows you can use a software like WinSCP to browse the files on the folder.

Reports are available on the Admin portal. Just go to VICIDIAL ADMIN>Reports.

Thank you!

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