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Voicemail Setup in outbound

Added by Vivek Shah over 10 years ago

Hi,

I want to know that when customer may on-line then call directely land on logged in agent but when costoumer mobile/landlines is on voice mail I need to play predefine audio file for that particular time is it possible?

If yes then please guide me...

Vivek Shah

skype: webtechsolution


Replies (1)

RE: Voicemail Setup in outbound - Added by striker 247 over 10 years ago

enable AMD in your campaign ,
and set AMD action to play a message

step 1 : put routing extension = 8369 in campaign
step 2 : AMD send to Action = Y
step 3 : Answering Machine Message: select you voice file ( upload the right formated voicefile to server)

while autodial dial, if the number is detected as voicemail or ivr AMD action takes places

br
striker
www.striker24x7.blogspot.com

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