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What is D1 and D2 in Agent 'Call transfer' Frame

Added by Archana Singh about 10 years ago

Hi,
I am not getting what D1 and D2 links do in agent call transfer frame. Kindly let me know the functionality of D1 and D2 when Agent transfers the call.

Thanks!


Replies (2)

RE: What is D1 and D2 in Agent 'Call transfer' Frame - Added by Levy Ryan Nolasco about 10 years ago

Hi,

Those are Transfer Conference buttons when the button is pressed it will auto-populate the number-to-dial.

Regards,
Ryan

RE: What is D1 and D2 in Agent 'Call transfer' Frame - Added by Archana Singh about 10 years ago

Thanks Ryan. 

Kindly would you tell me the utility of 'SECONDS' and 'LOCAL CLOSER' fields in 'Call Transfer Frame' .

Reagrds,
Archana

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