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Is it possible to record 'agent to agent ' call ?

Added by Archana Singh over 10 years ago

Hi,
I have installed 'GOAutoDial CE 3.0' and installed XLite SIP phone and I am able to make call 'agent to agent' in a LAN but no recording is there in "/var/spool/asterisk/monitor" or "/var/spool/asterisk/monitor/MIX" . Does GoAutoDial records calls from/to regular phone numbers only?

Note : After Admin Login-> Campaigns -> Campaign Recording: ON (ByDefault)

Is there any other settings change required to record ?

Thanks!


Replies (2)

RE: Is it possible to record 'agent to agent ' call ? - Added by Demian Biscocho over 10 years ago

Call recordings only happen if the call is initiated through the agent interface.

RE: Is it possible to record 'agent to agent ' call ? - Added by Hitesh Gohil over 10 years ago

Hi,

I can help you out on this.

Let me know you still need help on this

Skype : hitugohil

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